Complaints Procedure

We are confident that we will be able to give you a high quality of service in all respects during your instruction. However, if you have any complaints about our work, please directly speak to the person dealing with your case in the first instance, who may resolve your concerns in initial stage. Otherwise, please contact Mr Nabeel Butt Supervisor in your case through in writing complaint so we will acknowledge your complaint within seven days of receiving by enclosing a copy of complaint handling procedure.  We will then happily investigate your complaint in detail. 

You shall be invited on any agreed day and time to attend a meeting to discuss and hopefully to resolve your complaint. This will be done within 14 days of sending you the initial acknowledgment letter.  Within seven days of the meeting, we shall write to you to confirm what took place and any solutions agreed with you.  Should you be unable or unwilling to attend a meeting, then we shall send you a detailed reply of your complaint, including suggestions for resolving the matter within 28 days of sending you the initial acknowledgment letter. You will be assured that the matter will be reviewed and investigated on your behalf, and we will endeavour to resolve matters to your satisfaction. 

 

However, if you still not satisfied the outcome of your complaint so you are free to take further your complaint to Legal Ombudsman, an independent statuary body to deal complaints at the address mentioned below:

 

Legal Ombudsman, PO Box 6806,

Wolverhampton,

WV1 9WJ

 

Please note if you are concerned about your solicitor's behaviour, The Solicitors Registration Authority can help you, or take action, when solicitors:

 

  • tell lies

  • steal from you

  • shut down without telling you

  • break our rules

 

Follow the below link for more information and how to complain to the SRA.

SRA | Reporting an individual or firm | Solicitors Regulation Authority